We think the best lessons come from experience. You can take what you know and apply it to the problem to see if your solution works. Your solution may work or it may not work. If it works the first time you really don't have a chance to learn anything because you don't know what was critical to the success. But if the solution fails you have something to work with, something that gives you a clue what needs improvement.
You can gain knowledge on your own making mistakes. You can learn for observing others as they make mistakes. You can learn from the stories that other tell about their successes and failures. Building knowledge requires all three. So we present Both Lessons and Stories.
The lessons let you gather information about the subject, lessons that you can put to use and see how they work in your environment, to fail and learn with.
The stories build in the mistakes and discoveries of other practitioners. The stories, telling memorable tails, allow you to better understand the thinking process of the story teller, the fears, concerns, joys they encountered in their work.
For years, transportation managers relied on a set of rules that dictated the productivity of truck drivers. Many successful trucking businesses gauged their productivity by understanding how those rules controlled one resource—the hours a driver could operate. Hours of Service (HOS) rules define the number of daily and weekly hours at a driver can spend driving, working, and resting between shifts.