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You might suspect the conversation is going to be tough. You might even map out what you’re going to say ahead of time. But somehow, it blows up in your face. You’re left wondering, “what just happened?”
We’ve all been blindsided by these failures to communicate. In the blink of an eye, you’re on the defensive or the offensive—or both. You want to get out of the conversation, but you definitely don’t want to lose….
With the right skills and practice, you can get better at even the hardest talks, keep them from turning toxic, and manage them toward the outcomes you want. You can move forward, even through uncertain terrain. And you don’t need your counterpart’s buy-in to get the conversation back on track. You can do it unilaterally.