How We Work

In our experience, the most successful projects blended a hybrid of all three roles. Still, these highly successful projects were predominantly collaborative in nature.

These are the key areas of collaboration:

  1. Expressing and defining the client’s goals that are Specific, Measured, Attainable, Realistic and Time-Bound.
  2. Planning how to communicate progress and results to the organization.
  3. Deciding who is involved in the data collection.
  4. Generating and validating the right kind of data.
  5. Interpreting the discovery results.
  6. Deciding what to change, then how to make the change.

While we prefer to work in a collaborative practice with our clients, there are times that our clients only need an expert, or a pair-of-hands. We are happy to serve our clients in the role they are comfortable with, but prefer to work in a collaborative relationship.

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